Help build the benchmark the CS industry relies on.
Every year, thousands of CS professionals use our research to negotiate salaries, set team expectations, and make the case for investment. That data comes from practitioners like you.
We're collecting responses for the 2026 State of Customer Success and the Customer Success Salary Survey – and we want your experience in the data.
It takes 10 minutes. It's completely anonymous.
What we'll ask you
We’re going to ask all the important questions to form our research, not limited to:
- How many years have you worked in customer success?
- What’s your salary and total compensation?
- What are your core responsibilities?
- What is your process with AI?
No name. No email. Ever.
Why should you take this survey?
CS benchmarks are only useful if they reflect who's actually doing the work.
Your responses help ensure the final research captures real-world experiences across roles, company sizes, and regions – not just the loudest voices in the room.
What your responses last year produced
This survey feeds two of the most widely read research studies in customer success. Here's a taste of what your responses helped build in 2025:
1. Customer Success Salary Report 2025
From the skill investment that moves the salary needle faster than seniority, to the company size where median pay hits $200K, this report gave CS professionals the data to walk into pay review conversations with confidence.
2. State of Customer Success Report 2025
A candid, data-driven look at what's scaling CS teams and what's holding them back. Last year's edition revealed AI adoption and enablement gaps, with a particular focus on the most common internal blockers. Find out what CS really looked like in 2025.
Both reports have been downloaded thousands of times and used by CS professionals worldwide to negotiate salaries, set team expectations, and make the case for CS investment. Help us create the new benchmark for 2026.
