Rebecca Nerad

VP of Customer Success at E2open, Rebecca's a dedicated and enthusiastic Customer Success professional who is committed to teamwork, communication, and ongoing value.

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How to effectively communicate the value of the CS function

Looking to maximize the value of your customer success team’s work and make sure the whole organization knows about it? Look no further!...

Who should own the revenue for existing customers?

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Who should own the revenue for existing customers?

In this article, I'm going to be talking about should CSMs own the revenue? I'm going to be sharing why and why not. This is a hotly debated topic so I'll be sharing points of view from both sides....