Dominic Constandi

Seasoned Client Services and CS leader with 20 years of experience working with clients and leading cross-functional teams within the Financial Services, Government, Technology, and Telecom sectors.

Members-only

Onboarding for retention & revenue

I believe it's easier to get at what customer onboarding should be by identifying frankly, what it shouldn't be. The sophistication and comprehensiveness of each organization's onboarding motion exists somewhere on a spectrum....