Dominic Constandi

Seasoned Client Services and CS leader with 20 years of experience working with clients and leading cross-functional teams within the Financial Services, Government, Technology, and Telecom sectors.

Members-only

Stop the exodus! Identify your at-risk customers to prevent churn

The technology investment landscape is changing. There’s a shift from an intense growth-focused climate, marked by a fear of missing out, to the current state of heightened scrutiny and accountability, FOMU – fear of messing up....

How to balance data with personal knowledge for customer success

Members-only

Membership content

How to balance data with personal knowledge for customer success

Hi there! My name is Dominic Constandi, and I'm Vice President of Customer Experience at Zoominfo. I'm excited to share a look at how to balance stats with personal knowledge across various levels of scale....

Members-only

Membership content

Onboarding for retention & revenue

I believe it's easier to get at what customer onboarding should be by identifying frankly, what it shouldn't be. The sophistication and comprehensiveness of each organization's onboarding motion exists somewhere on a spectrum....