Members-only Templates and frameworks Customer acquisition template A strategic tool that helps businesses plan, track, and refine their efforts to attract, convert, and retain new customers....
Members-only Customer support Support as a strategic growth engine: How to turn operational work into executive outcomes CSCnow is your chance to stream exclusive talks and presentations from our previous events, hosted by customer success experts and industry leaders. It&...
Members-only AI and automation Preparing for the future of customer experience in the age of AI It’s unavoidable, AI is reshaping customer expectations. It’s redefining support strategies. And best of all? It’s enabling businesses to scale without sacrificing empathy. Here’s how....
Members-only Startup How to scale startup customer success processes efficiently How can you onboard customers effectively at scale without throwing more people at the problem? The answer lies in a lean, data-driven approach....
Members-only CS careers What is the average salary of a Customer Success Manager? Interested in a career in customer success? You should be. Customer success is quickly becoming one of the top career paths around the world. In 2024, before you consider tax and without including bonuses and stock, the global median baseline salary for a CSM is $75,000....
Members-only Customer experience The CX and CS Happy Hour Join hosts Kimberly Ayala and Raymond Otero for an engaging series exploring the fast-changing world of customer experience and customer success....
Members-only 2025 Global Service Dynamics Report The strategies, tools, and KPIs high-performing firms are using this year....
Members-only AI and automation How AI is empowering CSMs, not replacing them Despite its popularity, AI still makes some people nervous, specifically when it comes to their careers. They worry robots will replace them. Or they won’t be able to match the efficiency and productivity of AI, putting their position in jeopardy. But AI isn't about replacing human connection....
Members-only Revenue generation How to Build a Customer Lifecycle That Grows Revenue Most customer lifecycles in 2025? They’re fragmented. This playbook flips that script. It shows you how to design a lifecycle that’s intelligent, adaptive, and outcome-driven – where people, processes, and AI work together to replace friction with flow....
Members-only Revenue generation The 4-step guide to making customer success indispensable to growth Right now, customer success is great at growing adoption, usage, and champions. While that's important, it's not enough anymore. To survive and thrive in this new macro environment, CS has to also be seen as a revenue engine....
Members-only Leadership How to win trust and motivate your team as a new manager While starting a new role is exciting and poses a fresh bank of possibilities, it’s not always an enviable position when you step into someone else’s shoes. This is especially true when you’ve got to build new relationships with your predecessor’s team....
Members-only Metrics and data Is NPS dead? The good, the bad, and how to make it work for your business Is NPS a meaningful metric, or just a vanity number that looks good in a board deck? Check out this article to find out....
Members-only CS careers The major challenges facing customer success CSMs find themselves caught in the crossfire of internal and external challenges, circumventing obstacles that too often mirror their clients’ struggles – preventing them from doing their roles. But what are the most common internal and external challenges or barriers to customer success in 2025?...
Members-only Leadership When and how to restructure your customer success team Restructuring isn’t just moving names around on an org chart. It’s about future-proofing your team while keeping your customers engaged and your people energized. But it’s rarely as simple as “announce a new structure and watch the magic happen.” It can be messy, emotional, and sometimes hilarious....
Members-only Revenue generation A step-by-step guide to retention, renewals and expansion Unlock the secrets to boosting customer lifetime value (CLV) and discover proven strategies for skyrocketing retention, renewals, and expansion rates, and gain valuable insights on optimizing the customer journey....
