Customer Success Powerhour Bi-weekly virtual meetups

A structured email invitation designed to engage and invite key customers to participate in a Customer Advisory Board (CAB)....

Client onboarding is usually the first big test of your company’s dedication to customer experience and success. It’s your chance to prove that you can deliver everything the sales team promised and provide meaningful support to your clients. Efficiency is key here....

A framework that helps individuals and teams set clear and actionable goals by breaking them down into five essential criteria: Specific, Measurable, Achievable, Relevant, and Time-bound....

A framework designed to help you assess and improve your customer onboarding processes....

A useful tool to help marketing professionals systematically gather and analyze information about their competitors - all in one handy document....

A tool designed to help you track, plan, and manage changes across various departments and timeframes....

This framework goes through key methods you can follow to improve trial-to-subscription conversions....

What if instead of expensive sales blitzes to find new customers, you focused more energy on current successful customers? The path to sustainable growth has been right under your nose – through a strategy focused on retaining your current customers....

A structured guide designed to help businesses uncover the unique value their product or service delivers to customers....

While all CSMs want happy customers and shared value, their day-to-day reality can be quite different depending on what their employer requires of them. This important nuance is what brings Romiel Noumbissi, Customer Success Manager at Synup, back on the podcast....

A structured guide that helps businesses build and manage customer advocacy programs, empowering loyal customers to become brand champions....

A blank version of the storytelling framework, designed to help businesses craft compelling narratives around their products or services....

A collection of pre-written email scripts designed to help SaaS businesses transition active freemium users into paying customers....

At Customer Success Collective, spotlighting remarkable customer success talent is one of our greatest passions. After carefully reviewing over 300 nominations, we’re delighted to announce the winners of the 2023 Customer Success Awards....

Time to first value (TTFV), a critical but too often overlooked metric, refers to how long it takes for customers to get initial value or benefit from your product....