Templates and frameworks

A collection of ready-made calculators designed to help you measure and track key customer service and support metrics....

A framework to help inspire the steps you take your new customers through to get them fully onboarded....

A step-by-step guide designed to help managers and HR teams create a seamless onboarding experience for new employees....

10 critical questions that will help you gauge customer loyalty and gain crucial insights into your customers' experiences with your product or service....

A framework to help ensure users derive value from the product as fast as possible....

A structured tool designed to help you monitor and manage customer referrals effectively....

A strategic model used to analyze and optimize the customer journey....

A comprehensive framework that helps businesses understand and select the best pricing strategy for their product or service....

An email template designed to keep your customers up to date with new product features....

Email templates tailored for different scenarios, helping businesses maintain customer trust while justifying the price adjustment....

A framework designed to help you craft compelling product narratives that resonate with audiences. Download your storytelling framework....

Use this worksheet to track your progress and record your final recommendation as you make your way through the MAP model....

A detailed reference guide designed to help product marketers and businesses understand, measure, and manage customer churn....

A resource for competitive intelligence professionals to evaluate the Strengths, Weaknesses, Opportunities, and Threats (SWOT) of your company in comparison to your competitors....

A strategic guide designed to help you retain customers by lowering churn rates....