Members-only Reports Let's rewind back to the State of Customer Success Report 2021 The State of Customer Success Report 2022 is coming soon! In 2021, we launched our inaugural State of Customer Success Report and it went down an absolute treat....
Members-only Reports Customer Success Tools of Choice 2022 We asked you for the tools that make you tick, and you answered. We wanted this report to be shaped by the customer success community, for the customer success community....
Members-only Reports Customer Success Salary Survey 2022 We want to hone in on the specific economic mechanisms that keep the CS wheels turning. Our upcoming report, the Customer Success Salary Survey 2022, will be a first-rate investigation and analysis into the behind-the-scenes action....
Members-only Reports Tools of Choice 2022 survey Sick of searching banally through Google SERPs for the best onboarding software to invest in for a startup? Perhaps you’re after the best tool to collate customer feedback. Or maybe you're literally building a customer success tech stack from scratch and need to know where to start? 🤷♀️...
Members-only Reports The State of Customer Retention Retaining customers is much cheaper than acquiring new ones and goes a long way in building meaningful customer relationships that pay off in ways that benefit your brand, reputation, and bottom line....
Members-only Reports The Ones to Watch in 2022 As we bid adieu to 2021, we’re looking forward to the customer success developments that 2022 brings. We’ve been beavering away this winter to present you with our report of the Ones to Watch in 2022, celebrating and interviewing the stellar talent in the customer success community....
Members-only Reports The State of Customer Success 2021 The time has come and your patience can finally be rewarded. Without further ado, here it is: the State of Customer Success 2021....
Members-only Reports Customer Success: Ones to Watch in 2022 nominations Customer success enthusiasts, we need your help! We're compiling a report celebrating the top talent in CS, the stellar talent we should keep a watchful eye on in 2022. So, who do you think deserves a shoutout?...
Members-only Reports The State of Customer Success 2021 Do you work in customer success? Well, now's the time to have your say – we're doing a survey and want to pick your brains. We're creating a report and want to paint a landscape of the customer success industry, to determine how it functions within organizations....