Discover The Customer Success Framework – a practical guide to mastering the five stages of customer success: build, onboard, engage, monitor, and grow. Packed with resources to simplify your workflow and drive lasting loyalty. Let’s take the guesswork out of customer success!
Get the framework
Build a strong foundation by setting goals, understanding customer segments, and implementing the right tools for success.
Create a seamless, personalized onboarding experience to set the stage for trust and long-term success.
Foster loyalty with personalized interactions, active listening, and tailored content at every touchpoint.
Track customer trends, satisfaction, and feedback to refine strategies and ensure proactive support.
Expand partnerships through upselling, cross-selling, and advocacy to unlock customer lifetime value.
Close the knowledge gaps and get your team singing from the same hymn sheet with full-team certification. Let’s chat about group rates – book a call today!
Get instant resolutions from your AI companion, powered by Customer Success Collective, to deliver actionable insights and boost loyalty.
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Looking for lifelong learning support? Compare our Pro+ membership with individual certifications to find the perfect value for your investment.
$167/month (billed annually)
Annual subscription with access to every certification, a yearly Summit, workshops, templates, mentors, members-only events, and more.
$1,299 One off payment
One-off payment and lifetime access to this certified certification.
Network with top leaders, master cutting-edge strategies, and unlock tools tailored to propel you to the forefront of customer success.
$167/month (billed annually)
Your gateway to CS leadership excellence
$1,299 One off payment
One-off payment and lifetime access to this accredited certification.
Accelerate your growth and credentials with cutting-edge certifications covering customer advocacy, research, retention, and more.
Gain actionable insights from top CSMs at Salesforce, Meta, Stripe, and more. Learn at your own pace with instant access to a vast library of resources.
Save time with battle-tested templates, designed and vetted by industry pros, to streamline your work and deliver better results.
Join a thriving community of 10,000+ CS professionals. Get personal guidance through mentorship or network with peers to solve challenges together.
Collaborate with GTM experts through live, interactive sessions. Learn proven strategies for impactful launches from pros at Amazon, Airtable, and more.
Get a free ticket to an in-person Summit (RRP $1,295) and enjoy 40% off additional events. Plus, free access to all virtual festivals.
Discover your Customer Success IQ. Benchmark your skills, identify growth areas, and access resources to elevate your career in CS.
Whether you prefer live access or unlimited OnDemand resources, choose the membership plan that aligns with your goals and needs.
Traditional, rigid training programs
Heavy on theory, light on real-world application
Insights limited to a single perspective
Dynamic, self-paced learning tailored to your schedule
Practical, hands-on lessons grounded in real case studies
Collective wisdom from a thriving, diverse community of experts
