Grow your personal brand

From articles to podcasts to presentations to meetups and more, put your words or voice in front of tens of thousands of product marketers all over the world.

Share your story. Build your personal brand. Elevate the role of product marketing.

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Certification overview

Whether you’re a wordsmith wanting to put forward a kick-ass article, are keen to lead a local meetup in your area, or getting on stage in front of 100s of your peers is more your jam, we’ve got something for everyone.

Our ultimate goal is to give everyone interested in sharing their product marketing insights and experiences a platform to do just that. Explore your options below and if you’ve got an idea for another way you’d like to get involved, please do reach out - we’d love to hear it!

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Leverage the collective expertise and proven success from the world’s product marketing community. Our certifications are crafted with insights from top professionals at companies like Google, Salesforce, HubSpot, Slack, and more—ensuring you’re equipped with strategies that drive real results.

If you need help convincing your company to pay for your training, we’ve done the leg work for you.

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The Customer Success Framework

Discover The Customer Success Framework – a practical guide to mastering the five stages of customer success: build, onboard, engage, monitor, and grow. Packed with resources to simplify your workflow and drive lasting loyalty. Let’s take the guesswork out of customer success!

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Build

Build a strong foundation by setting goals, understanding customer segments, and implementing the right tools for success.

Goal setting
Customer segmentation
Technology setup

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Onboard

Create a seamless, personalized onboarding experience to set the stage for trust and long-term success.

Product tours
How-to guides
Live sessions

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Engage

Foster loyalty with personalized interactions, active listening, and tailored content at every touchpoint.

Multichannel strategy
Feedback loops
AI personalization

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Monitor

Track customer trends, satisfaction, and feedback to refine strategies and ensure proactive support.

Usage metrics
NPS tracking
Health scores

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Grow

Expand partnerships through upselling, cross-selling, and advocacy to unlock customer lifetime value.

Upsell strategies
Referral programs
Expansion strategies

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Your instructors

By the end of the certification you'll be able to...

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What's included

Get access tothese resources...

With every single one of our courses and certifications, you can get your hands on templates, frameworks, and toolkits. All are designed with the cumulative knowledge of our community to help you implement your newfound knowledge the very next day.

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Get this certification plus 11 others with Pro+ membership

Looking for lifelong learning support? Compare our Pro+ membership with individual certifications to find the perfect value for your investment.

Learn about Pro+

Pro+ Membership

$167/month (billed annually)

Annual subscription with access to every certification, a yearly Summit, workshops, templates, mentors, members-only events, and more.

Customer Success Certified: Core
7+ Masters certifications
2+ Advanced-Micro courses
Live training certification access
1 free in-person Summit ticket every year
100s of exclusive content pieces
80+ templates and frameworks
CSC-GPT access
Live GTM workshops
Mentor program
400+ hours of OnDemand insights
Members-only community

Subscribe to Pro+

Individual certification

$1,299 One off payment

One-off payment and lifetime access to this certified certification.

Lifetime access to all certification content
Access to all future certification updates
Official certification if you pass the exams
Plug-and-play templates and frameworks to give you a head start
Hands-on strategies you can instantly apply to your role

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Lead with confidence. Champion success.

Network with top leaders, master cutting-edge strategies, and unlock tools tailored to propel you to the forefront of customer success.

Learn about Exec+

Exec+ Membership

$167/month (billed annually)

Your gateway to CS leadership excellence

CS Certified: Leadership: Self-paced, in-depth certification to master the art of leadership
Leadership Accelerator Program: A six-week educational cohort with live workshops and actionable coursework
Leadership dinners: Exclusive invite-only events with senior leaders globally
CCO Summit invite: RRP $695
Members-only community: Collaborate and network with elite CS professionals
Mentor program: Personalized guidance from experienced CS leaders
150+ hours of OnDemand insights: Access to leadership content anytime, anywhere
6 Masters certifications: Covering retention, advocacy, onboarding, and more
Free in-person event ticket: Annual summit or course ticket included
Up to 20% off team memberships: Discounts for building your team's expertise

Subscribe to Exec+

Individual certification

$1,299 One off payment

One-off payment and lifetime access to this accredited certification.

Lifetime access to all certification content
Access to all future certification updates
Official certification if you pass the exams
Plug-and-play templates and frameworks to give you a head start
Hands-on strategies you can instantly apply to your role

Enroll now

Certificationbenefits

Master PMM: Get to grips with real-life product marketing scenarios.
Drive success: Step confidently into your role with the knowledge and frameworks you need to shine.
Stand out: Make an impression on potential employers with a globally recognized qualification.

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Choose the way you want to learn

Our certifications can be taken in two different ways. Discover each of their unique benefits and learn in a way that suits you.

Live virtual

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On-demand

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Comprehensive curriculum

10+ hours of on-demand content, with fireside chats, templates & frameworks, coursework & exams.

Official certification

Official CPD & CIM accredited certification.

Real-time interaction

Interact with peers and the instructor live with real-time feedback.

Instructor-led

Direct support to guide you through the curriculum from a CSC expert.

Role play

Hands-on activities and tangible exercises.

Networking opportunities

Build your network with CSCs near you and bond over drinks.

Why choose certifications from CSC?

Whether you prefer live access or unlimited OnDemand resources, choose the membership plan that aligns with your goals and needs.

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Old Way

Traditional, rigid training programs

Heavy on theory, light on real-world application

Insights limited to a single perspective

New Way

Dynamic, self-paced learning tailored to your schedule

Practical, hands-on lessons grounded in real case studies

Collective wisdom from a thriving, diverse community of experts

Align your team
goals

Close the knowledge gaps and get your team singing from the same hymn sheet with full-team certification. Let’s chat about group rates – book a call today!

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Your smartest partner in customer success

Get instant resolutions from your AI companion, powered by Customer Success Collective, to deliver actionable insights and boost loyalty.

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FAQS

Not with our Pro membership but they are included in our Pro+ membership. As a Pro member, you will still be able to access these via discounted rates for Pro members.

Grow your personal brand

Certification overview

Our stats

Downloadyour brochure

The Customer Success Framework

Build

Onboard

Engage

Monitor

Grow

Your instructors

By the end of the certification you'll be able to...

What's included

Get access tothese resources...

Get this certification plus 11 others with Pro+ membership

Pro+ Membership

Individual certification

Lead with confidence. Champion success.

Exec+ Membership

Individual certification

Certificationbenefits

Choose the way you want to learn

Comprehensive curriculum

Official certification

Real-time interaction

Instructor-led

Role play

Networking opportunities

Why choose certifications from CSC?

Old Way

New Way

Align your team goals

Your smartest partner in customer success

FAQS

Students like you always love...

AbnerGermanov

Consultant

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Align your team
goals