How to improve your emotional intelligence (EQ) with Jenelle Friday [Video]

Let’s face it: the wonderful world of B2B is filled with a lot of technical terms, and the customer success field isn’t immune. Even though words like “empathy” and “accessibility” appear simple, everything isn’t quite what it seems. It’s time for a second look.

Empathy is a critical skill. By putting ourselves in the shoes of our customers, customer success managers can better understand frustrations or roadblocks customers may be facing.