The Customer Success Salary & Landscape Survey 2024


Do you have something to say about customer success today? Do you wish customer success salary information was transparent and readily available? Now’s your chance to be a part of two leading research studies in CS: the Customer Success Salary Survey and State of Customer Success reports.

We’re on a mission to bring you the most accurate and up-to-date customer success research in 2024, but we can’t do it without your expertise. 

Help us turn on the light to the inner workings of customer success in 2024.

Why should you take this survey?

We understand it, you’re busy people. Filling out surveys left right and center can be exhausting. So, we took action and condensed our research questions into one survey. That’s right, just one

PSA: To sweeten the deal, we're giving out 30+ customer success-specific ChatGPT prompts as a "thank you." That’s right, on the house. 

All you have to do to get your hands on this juicy resource is complete our survey.

Understanding which direction customer success is taking is on the minds of every CSM, which is why we want to tap into your insights.

You have the chance to add your input to research representing a global network of customer success professionals who live and breathe value-led, outcomes-focused customer experiences.

What you can expect in this survey

We’re going to ask all the important questions to form our study, not limited to:

📆 How many years have you worked in customer success?

💰 What’s your salary and total compensation?

👑 How does leadership influence your CS function?

👀 What are your role responsibilities? 

📐 What are your team’s KPIs?

The more results we get, the more robust the report will be, so if you know anyone in the CS space, please do share this link with your network!

What’s in it for you?

We want to produce two, high-quality research-led reports that you can download and use to benchmark your own salary, how your team compares to others in your industry, and what CSMs and CS leaders feel about the future of customer success.

You can take the findings of our reports and use them to negotiate your next pay rise, get buy-in from the C-suite, and re-think your team's structure.

But rest assured, this survey is 100% anonymous. At no point will we ask for your name, email or company name… just your thoughts and experiences in customer success!