Gözde Görce

Gözde is a Senior Enterprise Customer Success Manager at Lob and Customer Success Coach at Catalyst. She's also an adept problem-solver, data ninja, product enthusiast, and storyteller.

10 upselling best practices every CSM needs to know

Members-only

Driving revenue

10 upselling best practices every CSM needs to know

When I first started as a Customer Success Manager (CSM), one of the most challenging parts was identifying up-sell opportunities to grow current clients. There’s no doubt that there are so many different upselling techniques....

The Customer Success Collective is a community of forward-thinking CS enthusiasts, all rallied around one, shared goal: providing incredible customer experiences, 24/7.