Artem Gurnov - Customer Success Collective

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Artem Gurnov

Artem Gurnov is a result-oriented professional with over 10 years of experience in customer-facing and leadership roles. He’s a gifted public speaker and has published over 75 articles on CS.

Posts

6 reasons why clients don’t want to speak to their CSM

Customer engagement

6 reasons why clients don’t want to speak to their CSM

How to identify and grow your champions in a client’s organization

Customer advocacy

How to identify and grow your champions in a client’s organization

Two stories about CSMs turning the tide when a customer was ready to leave

Two stories about CSMs turning the tide when a customer was ready to leave

6 things to do when a customer announces they’re churning

6 things to do when a customer announces they’re churning

How to build a customer success dashboard

Metrics and data

How to build a customer success dashboard