Andrea Greco

Andrea's a customer success-enthusiast with 10+ years of experience in the eCommerce, SaaS and supply chain industries, currently the Global Head of Customer Success at Easyship.

How to create an effective voice of the customer (VOC) program

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How to create an effective voice of the customer (VOC) program

The topic of this article is all about creating an effective voice of the customer program. I’m going to show you some effective strategies for implementing an effective VOC program in a few succinct steps, focusing specifically on...

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