Your State of Customer Success Leadership 2024
Looking for even more leadership-related content?
Unlocking the C-suite: A roadmap for aspiring Chief Customer Officers
Wondering how to educate your executive teams on the importance of customer success? Curious about navigating career paths to the CCO role? What about balancing revenue and profit, and integrating support and services into the customer journey?
Anika Zubair
Build a customer-centric culture that’ll empower your employees
As a CS leader, there’s a responsibility to set the standard through your actions. Fundamentally, any big change needs to come from the top. To ensure each customer interaction counts and your whole company recognizes and values each customer interaction, this needs to come from the C-suite.
Grace Gupta
How to navigate a leadership transition in customer success
A career transition can mean a multitude of things. It could mean moving into a leadership role i.e. going from a CSM to a Director of Customer Success. It could also mean joining an entirely different organization, and starting a CS function from scratch.
Mike Lee
The customer success leader’s guide to building an extraordinary culture
Too often, culture is seen as fluffy or secondary to tangible business goals. But the reality is, culture should never be an add-on – it must be an integral part of how we lead our teams.
Katie Clinch
