What's new in your membership plan?

Membership content

Here’s a summary of the exclusive content that we’ve added to our membership plans,  updated each month, so you can see what’s new, at a glance!

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March 2022

Reports

Customer Success Tools of Choice

OnDemand

Templates

  • The HEART framework
  • Churn rate prediction framework

Exclusive content

February 2022

Templates

  • Storytelling framework
  • Storytelling framework [example]

Exclusive content

January 2022

Reports

The State of Customer Retention 2022

Templates

  • Customer churn survey template
  • AARRR model framework

Exclusive content

December 2021

Reports

Ones to Watch in 2022

Templates

  • Segment sentiment audit checklist
  • Customer renewals email template

Exclusive content

November 2021

OnDemand

Customer Success Festival APAC - October 2021

Templates

  • B2B user persona example
  • B2B user persona template
  • Buyer funnel [stages + tactics]

Exclusive content

October 2021

Reports

The State of Customer Success 2021

OnDemand

Customer Success Festival - October 2021

Templates

  • Payment failure email template
  • New hire onboarding checklist

Exclusive content

September 2021

Templates

  • Jobs-to-be-done canvas
  • Improving trial-to-subscription conversions

Exclusive content

August 2021

Templates

  • Messaging framework
  • Competitive intel checklist

Exclusive content

July 2021

Templates

  • Sales to CS handover template
  • Competitor SWOT analysis template

Exclusive content

June 2021

OnDemand

Customer Success Festival - June 2021

Templates

  • How to lower your churn rate
  • Onboarding checklist

Exclusive content

May 2021

OnDemand

Future of SaaS festival - May 2021

April 2021

OnDemand

Customer Marketing Summit - April 2021

Templates

  • Customer needs analysis template
  • Customer strategy checklist
  • Customer success playbook framework

Exclusive content

March 2021

Templates

  • Win-loss interview questions
  • Customer onboarding framework
  • Product demo checklist
  • Customer case study questions

Exclusive content

February 2021

OnDemand

Customer Success Festival footage

Templates

  • SaaS churn rate cheat sheet
  • A guide to churn reduction
  • Customer feedback questions

January 2021

Templates

  • New user email templates
  • Inactive user email templates
  • Completed first action email templates
  • Feature update email templates
  • Pricing increase email templates
  • Up-sell email templates
  • Cross-sell email templates
  • Converting freemium users to paid users email templates