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Don't hire on paper. Hire on instinct.
A hands-on playbook for customer success hiring managers that breaks down candidate evaluation, interview techniques, and retention strategies – built from 40+ years of combined experience scaling CS teams.
The Customer Success Hiring Playbook
Download this free guide and stop second-guessing your hiring decisions.
Inside, you'll find everything you need to identify genuine potential in interviews, avoid the red flags that only show up in hindsight, and keep your best people growing with you – not looking elsewhere. Your next great hire starts here.
Stop guessing. Start hiring right.
Packed with interview frameworks, red flag checklists, and ready-to-use worksheets, this playbook gives you a repeatable system for identifying growth-minded candidates, asking the follow-on questions that expose what's real, and keeping your best people engaged long after the honeymoon period ends.
What you’ll discover
The "weak signal vs. strong signal" framework that instantly tells you whether a candidate's impressive-sounding answer is real or rehearsed. (Page 13)
What to look for in the first 30 seconds of a conversation that tells you more than any resume ever could. (Page 5)
What happens when you screen for credentials instead of curiosity and the growth mindset markers that predict long-term success. (Page 4)
The "60-70% fit" principle that explains why your best hires almost never match the job description – and why that's exactly what you want. (Page 13)
The "story library" method top candidates use to nail any behavioral question thrown at them – and how hiring managers can use it to spot the real performers. (Page 14)
Why asking "Where do you see yourself in five years?" misses the point entirely, and the personal motivation question that actually works. (Page 25)
The single question candidates should ask in every interview that sends the strongest signal to hiring managers, and why most never think to ask it. (Page 19)
The one interview red flag that looks like confidence but almost always predicts a bad hire. (Page 16)
Why the most revealing interview moment happens after the candidate finishes their polished answer, and the follow-on question technique that exposes what's real. (Page 15)
Meet yourexperts
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