Get ready for the event of the year! As summer heats up, so does the excitement for the Customer Success Collective Awards 2025.

This year marks the 5th anniversary of our prestigious celebration, recognizing the pinnacle of marketing innovation and talent. 

Customer Success Collective is gearing up for our most spectacular ceremony yet, and we need your help to make it unforgettable.

It's time to shine a spotlight on the brilliant minds shaping our industry. Who are the trailblazers, the game-changers, the visionaries that deserve recognition? We want to hear from you!

Nominations are now open, and we're eagerly awaiting your submissions. Whether you want to nominate your terrific team, an incredible individual or your superb self we have a category to celebrate every achievement. 🥇

Key dates for your diary

💌 Submission deadline: October 24, 2025 (midnight GMT)
🌟 Shortlists announced: November 5, 2025
📣 Polling round: November 5-14, 2025
🏆 Winners announced: week of December 1, 2025

2025 awards categories

Let's take a look at each of the awards up for grabs...

Customer Success Leader of the Year

The Customer Success Leader of the Year might be that advocacy ace to whom your company owes its MRR to. Or perhaps they’ve delivered a mind-blowing keynote or crafted an article that sparked your "eureka!" moment... Whatever the case, they're a full-on hero of customer satisfaction.

Got someone in mind who checks these boxes? Now's your chance to throw their hat in the ring and put them up for Customer Success Leader of the Year. 🏆

Customer Success Rising Star

Customer success is all about staying ahead of the curve and zeroing in on results. No wonder we're all about giving props to the fresh faces shaking things up in CS. 

Know a newbie who's already making a splash in the field? Expecting them to become a bonafide CS legend pretty soon? Toss their name in the hat and give them a well-deserved hig five. 🖐️

Customer Success Team of the Year 

This award is all about the top-notch customer success squad. Got one in your sights? We all know no one's a solo act, and collaboration is the secret sauce. Client wins thrive on the collective hustle and loyalty of the crew, that sense of being in it together.

Whether your gang's crushing goals left and right, or just vibing with an unbeatable team spirit, if you're part of the crème de la crème of CS crews, it's time to let the world know! 🏅

Customer Support Leader of the Year

The Customer Support Leader of the Year might be that advocacy ace to whom your company owes its MRR to. Or perhaps they’ve delivered a mind-blowing keynote or crafted an article that sparked your "eureka!" moment... Whatever the case, they're a full-on hero of customer satisfaction.

Got someone in mind who checks these boxes? Now's your chance to throw their hat in the ring and put them up for Customer Support Leader of the Year. 🏆

Submit your nominations here

Our judging criteria

Here's what we’re looking for in our winners:

  • Superstars who are changing the game in customer success, customer marketing, and community-led positions.
  • Solid bottom-line business impact that can be demonstrated - be it churn management, customers onboarded, revenue, communities grown, account expansion, or setting other teams up for success.
  • Anecdotal support from at least one other member of your/the nominee’s company.
  • Anything else you think helps you/your nominee stand out in the crowd.

Happy nominating! In the meantime, check out last year's winners.

Terms and FAQs

What makes a strong nomination?

Nominations with clear, data-driven reasoning and concrete examples are more likely to stand out.

Does length matter?

Quality matters more than word count. A concise, well-evidenced nomination is more effective than a long one.

How are nominations judged?

Our internal panel of experts carefully reviews every submission. They take a fair, balanced, and comprehensive look at all entries before deciding on a shortlist and winners.

Can I nominate more than once?

Yes! You may submit multiple nominations if you’d like to highlight different work, or encourage colleagues and peers to support your nomination.

Who can submit a nomination?

The short answer is, well - anyone! You can either self-nominate or have someone else to nominate you/your team.

What happens after I submit?

Once nominations close you’ll get a confirmation confirming we’re received your nomination. After the close date, our judging panel will review submissions, publish the shortlist, and announce the overall winners during the awards live broadcast listed above.

Is there a deadline?

Yes, ensure you are submitting your nomination between the dates listed above. Late nominations will not be considered.