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Date: December 4
Time: 4:00pm GMT
Location: Online
AI has redefined the way CS, support, account management, and professional services operate in just a few short years - this panel is here to share their learnings so far and pave the way for future success.
Join senior leaders as they share real-world approaches to adopting AI, evolving success metrics, and driving the cultural mindset shifts required to build a high-performing, AI-enabled customer organization.
Key Takeaways:
- Practical AI Adoption Strategies: Hear how leading CS, Support, AM, and PS teams are implementing AI today - what’s working, what’s not, and the actionable steps you can take to modernize your own customer operations.
- Evolving Success Metrics for an AI-Driven Era: Discover how AI is reshaping traditional performance indicators, and learn which new metrics matter most when building a scalable, insight-driven customer organization.
- Building a Culture That Embraces AI: Understand the mindset shifts, team enablement, and change-management approaches required to foster a truly AI-ready organization that delivers higher impact and stronger customer outcomes.
Meet the speaker:
- Oliver Nono Regional, Vice President of Customer Success at Zendesk
- Christina Hall, Chief Customer Officer at Bringg
- Harshita Banka, Vice President of Customer Expereince Infor
- Guy Gadnir, Chief Executive Officer & Co-founder at Journeyz
