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What are product tours?
Discover the power of interactive product tours that go way beyond customer onboarding. Say “hello” to sustained engagement and feature adoption!
Customer Success CollectiveGrace Gupta

Kimberly Ayala, Director of Customer Success (North & South America) at Akeneo
With 15+ years of experience working with Fortune 100 enterprises, Kimberly has built a career in driving customer growth, retention, and measurable success. From advising organizations on software adoption to leading world-class CSM teams, Kimberly is passionate about instilling trust, value, and strategic excellence. Now leading a high-impact CS team at Akeneo, Kimberly is focused on setting the gold standard – where customer success isn’t just a function but a driving force for business impact. Podcast guest, course advisor and community champion, Kimberly is a shining beacon in the world of collaboration and knowledge-sharing.