Built and taken by experts at
Why customer success teams pick CSC to level-up.
And why you should, too…
| 01 | Stay ahead with new insights. |
You’ll have constant access to new customer success resources every month, ensuring your team is always informed on the latest trends, strategies, and best practices. |
| 02 | Speak the same language. |
Prioritize clarity and consistency in your function by using standardized frameworks and a shared mindset that drives ongoing improvement and collaboration. |
| 03 | Attract (and keep) top talent. |
Express your commitment to your team’s career growth and professional development by making your company a magnet for top-tier CS talent. |
| 04 | Fast-track your team’s L&D. |
Mold your team into your competitor’s worst nightmare with battle-tested strategies that drive results faster. |
| 05 | Build a culture of consistency. |
Empower your team with practical resources they can apply to real projects, ensuring steady growth and long-term success. |
| 06 | Expand your strategic impact. |
Turn professional development into a game-changer by amplifying your team’s influence and boosting CS’s role in business success. |
“I did a lot of research before joining the community and becoming a Pro + Member. I met with a member of the ‘Memberships and Certifications’ team who was extremely helpful and offered flexibility when I wanted to switch out a course for one that better matched my goals. I had a few questions upon joining and the support team responded quickly and efficiently. I already took one course and found the information to be super helpful. I am looking forward to taking advantage of all aspects of my membership and truly feel it will help me reach my career goals.”
Loren Shelley
Onboarding Success Manager
“This is a great community of customer success professionals. Its great to have a space to bounce ideas of others in a similar role and also to support each other. Customer Success Collective puts on some great events as well as publishes lots of great, relevant content for anyone in a CS role.”
Rich Fetter
Senior Director, Enterprise Account Management
“Great resources, templates, and Slack channel. We used the resources to create a new onboarding process, for example. The support is also friendly and helpful.”
Andrea Sovilj
Customer Success Manager
Elite plans forelite teams.
See all features and compare plans
Pro for teams
Total access to premium CS resources.
$37 /month billed annually
Price per member. Minimum of 3 members
- 80+ templates & frameworks
- 400+ hours’ OnDemand presentations
- 100+ exclusive articles
- Mentor program
- Members-only events
- Members-only community
- 10% off all certifications
- Up to 40% off summits
- CS toolkits
- Ungated reports
- Customer Success GPT
Trusted ratings from:
4.5
What team membership looks like in practice
- Keep the flow of fresh ideas going with exclusive bi-weekly content and monthly uploads of OnDemand event recordings.
- Get solutions on your schedule – whether through the private member community, expert mentorship, or live member-only events.
- Upskill in specific customer success competencies with our suite of certifications.
- Save time and maintain consistency with proven ready-to-use templates and frameworks.
- Immerse your team with hundreds of forward-thinking customer leaders at a local Summit, expanding networks, insights, and opportunities for growth.
Learn from top customer success leaders…
To excel, your team needs guidance from the top experts. Connect them with the brightest minds in customer success worldwide.
Compare our plans and features
Learning and development |
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| Customer Success Certified: Core |  |
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| 7+ Masters certifications | |
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| Live workshops | |
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Events |
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| Virtual and in-person meetups | |
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| Live webinars | |
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| In-person summits | |
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Community |
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| Members-only community | |
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| Mentor program | |
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Resources |
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| Customer Success GPT | |
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| CSC-IQ | |
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| Templates & frameworks | (50+ templates) |
(50+ templates) |
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| OnDemand presentations | (400+ hours) |
(400+ hours) |
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| Exclusive articles | (100+ articles) |
(100+ articles) |
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| Industry reports | |
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| CS toolkits | |
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Pro Membership
- Virtual and in-person meetups
- Live webinars
- Members-only events
- Members-only community
- Mentor program
- Customer Success GPT
- CSC-IQ
- Templates & frameworks (50+ templates)
- OnDemand presentations (400+ hours)
- Exclusive articles (100+ articles)
- Industry reports
- CS toolkits
Pro+ Membership
Everything in Pro included, plus...
- Customer Success Certified: Core
- 7+ Masters certifications
- Live workshops
- Virtual and in-person meetups
- Live webinars
- Members-only events
- In-person summits
- In-person courses
- Members-only community
- Mentor program
- Customer Success GPT
- CSC-IQ
- Templates & frameworks (50+ templates)
- OnDemand presentations (400+ hours)
- Exclusive articles (100+ articles)
- Industry reports
- CS toolkits
Get your team on the same page
Close key knowledge gaps and align your team with a shared approach by getting everyone certified. Schedule a call to explore group rates.
Your instructor, Chris Tran
Senior Product Marketing Manager, AWS
A tenured product marketing voice, Holly brings expertise across go-to-market strategy, messaging, positioning, and stakeholder management. While working in new application development at Amazon Web Services (AWS), Holly also delivers thought-provoking ideas for GTM strategy in workshops, lectures, and two podcasts.
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