Pro+ membership delivers immediate solutions when you need them most, strategic expertise to stay ahead of trends, and the network connections that fast-track your career advancement.
Connect with industry leaders who accelerate your career growth. Exchange ideas with CSMs at your level and senior professionals who can guide your advancement.
“I did a lot of research before joining the community and becoming a Pro + Member. I met with a member of the ‘Memberships and Certifications’ team who was extremely helpful and offered flexibility when I wanted to switch out a course for one that better matched my goals. I had a few questions upon joining and the support team responded quickly and efficiently. I already took one course and found the information to be super helpful. I am looking forward to taking advantage of all aspects of my membership and truly feel it will help me reach my career goals.”
Loren Shelley
Onboarding Success Manager
“This is a great community of customer success professionals. Its great to have a space to bounce ideas of others in a similar role and also to support each other. Customer Success Collective puts on some great events as well as publishes lots of great, relevant content for anyone in a CS role.”
Rich Fetter
Senior Director, Enterprise Account Management
“Great resources, templates, and Slack channel. We used the resources to create a new onboarding process, for example. The support is also friendly and helpful.”
Andrea Sovilj
Customer Success Manager
Access over $6,000 worth of world-class resources in a single membership. With expert-led training, innovative tools, and a community of like-minded CSMs, you’ll gain everything needed to advance your career and confidently navigate daily challenges.
Ready to build essential skills, access 9+ free courses, and earn certifications to highlight your expertise? Our expert-led certified courses are crafted to elevate your career and drive meaningful results.
Stay ahead of the curve and become a thought leader in customer success with exclusive articles written by industry pioneers. Packed with actionable insights, this content isn’t available anywhere else.
Streamline your work with pre-designed, customizable templates that help you focus on strategy, not repetitive tasks. Start strong with plans, presentations, and processes ready to go.
Explore a preview of the templates included in your Pro+ membership.
See some templatesDiscover transformative insights through exclusive research and industry reports. These data-driven resources help you identify opportunities, deepen customer understanding, and make informed decisions – all hassle-free.
Master customer success through our extensive OnDemand video collection. Experts reveal best practices so you can learn whenever it suits you, and revisit concepts anytime.
Learn from the likes of:
Accelerate your career growth with one-on-one mentorship from a customer success expert. Get tailored advice, brainstorm ideas, and solve challenges with personalized support.
Become a mentor:
Become a mentee:
Transform your customer success strategies with curated toolkits tailored to your goals. Whether you’re rehauling onboarding, refining retention strategies, or tackling churn reduction, we’ve got you covered.
Each toolkit is packed with presentations, templates, and guides, offering actionable insights to help you excel in your next initiative.
See what's in thereMaximize your membership with exclusive savings on tools, events, and educational resources that deliver immense value.
Learn from top CS professionals, brainstorm ideas, and build connections at members-only gatherings.
Join an exclusive network of CSMs and CS leaders to exchange ideas, troubleshoot, and grow alongside like-minded peers. See what our community has to offer.
Master comprehensive skills that position you as the CS expert your team relies on.
Implement proven solutions that impress stakeholders and demonstrate your value.
Learn from 400+ sessions by CS leaders to sharpen your competitive edge.
Built and taken by experts at:
Our certifications supply you with insights from top industry experts…
Join industry leaders in 8+ live workshops annually. Gain actionable insights, align CS strategies with business goals, and enhance your leadership with cutting-edge practices in customer success.
Simplify your workflow with expert-designed templates and frameworks. Enhance your strategy, optimize customer experiences, and scale your efforts using tools that deliver results. Skip the guesswork and execute with confidence. Join Pro+ today!
Pro+ membership is designed to fuel your professional growth with unlimited access to premium, exclusive resources. Curious? Download the brochure to see for yourself.
P.S. If you need help convincing your boss, we’ve done the hard part.
Close knowledge gaps and unify your team’s approach by certifying everyone together. Schedule a call to explore group rates.
Relied on by teams such as:
This subscription is designed to help people with 0-4 years of customer success experience grow their expertise through structured L&D certifications and resources while offering opportunities to connect in person.
From comprehensive two-day certifications to on-demand, just-in-time learning resources, this subscription equips members with tools to upskill for immediate, medium, and long-term needs.
Whether you need an RACI onboarding template or an in-depth advocacy program, we’ve got you covered.
This subscription is ideal for individuals transitioning into customer success and those with up to 4 years of experience, including:
$1,999/year.
Professional development isn’t linear. Sometimes, you'll come across topics or situations where you need a comprehensive course to truly grasp the subject.
Other times, you just need a quick solution like a practical case study or a ready-to-use template that you can apply right away. A course won't meet the second requirement, and a template or a short presentation won't satisfy the first. Which is why Pro+ membership includes both.
With regularly updated curriculums and a blend of concise and in-depth content, members can bridge knowledge gaps and consistently build new skills.
A tenured product marketing voice, Holly brings expertise across go-to-market strategy, messaging, positioning, and stakeholder management. While working in new application development at Amazon Web Services (AWS), Holly also delivers thought-provoking ideas for GTM strategy in workshops, lectures, and two podcasts.
