Measuring the impact of customer success[VIDEO]

Figuring out how to navigate customer success may initially seem like a bit of a minefield. We’re here to map out exactly how you can use customer success metrics to improve your revenue and customer retention.

I’m going to focus on a really crucial element for customer success: how do you prove the value of customer success to your organization and customers?

You can only improve what you measure. I’ve been thinking about this a lot lately, and it’s especially relevant in light of all the industry trends we’ve seen over the last few years.