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Set the gold standard for customer success leadership

Ready to position yourself as an industry leader? Exec+ membership delivers strategic solutions for complex leadership challenges, exclusive access to C-suite peers, and the industry influence that accelerates your path to executive roles.

  • Showcase your expertise to boards and executive teams with certifications that validate your strategic leadership capabilities.
  • Lead discussions with fellow executives and influence the future direction of customer success as a strategic discipline.
  • Access OnDemand insights and industry reports to stay ahead of trends and challenges in customer success.
  • Connect with C-suite peers in intimate settings that create opportunities for career advancement and strategic partnerships.
  • Attend the Chief Customer Officer Summit for game-changing strategies and networking.
  • Unlock templates, frameworks, and expert tools to streamline your team’s customer success strategies.

Get full access to CS leadership certifications

Influence industry strategyat C-suite events

Access premier executive summits where you'll shape customer success strategy, build C-suite relationships, and position yourself as an industry thought leader.

  • Connect with top customer success leaders to expand your professional network and knowledge.
  • Discover insights into cutting-edge customer success strategies directly from industry experts.
  • Elevate your leadership skills through engaging discussions on trends, tools, and proven best practices.
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Unlock exclusive eventswith Exec+

Access executive-level events that build industry influence and C-suite relationships.

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"I absolutely LOVE this community! It gives customer success leaders an opportunity to provide thought leadership in such a vast, ambiguous role.”

Raymond Otero
CMO

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“This is a great community to stay connected with other CSM folks. Share and gain insights within CSM domain. Good platform to know about different events. Lot of good resources and content is available that really help to grow in CSM role.”

Vandana Singh Chauhan Senior Customer Success Manager

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"I have been so impressed by the collaborative space of CSC. I've learned a ton from other members. The admins are awesome with support follow up and engagement.”

Christine Naidu Enterprise Customer Success Manager

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Lead industry transformation with executive peers

Join curated groups of C-suite leaders driving strategic change in customer success. Share challenges, influence best practices, and shape the evolution of our industry.

  • Build meaningful connections and explore collaboration opportunities with top CS professionals.
  • Learn from experienced leaders by sharing challenges, insights, and strategies in workshops.
  • Engage in a growth-driven environment that encourages continuous learning and innovation.
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What's included in your Exec+ membership

Access $9K+ worth of leadership resources in one single membership dashboard. From expert-led training and interactive workshops to a supportive network of peers, CSC Exec+ equips you with the tools, insights, and community needed to excel in customer success and empower your team.

Gain in-demand skills with 12+ certifications designed for customer success leaders and their teams. Boost your expertise and showcase your credentials with certifications that help you stand out.

  • Core
  • Masters
  • Leadership
  • Advanced-micro courses
See all certifications

Stay in-the-know with thought leadership articles and research you won’t find anywhere else. Learn from the brightest minds in customer success to tackle challenges and drive growth.

  • Industry reports
  • Expert insights
  • Leadership strategies

Streamline your workflows with ready-to-use, customizable templates tailored for customer success. Save time and focus on driving impact.

  • Onboarding
  • Churn prediction
  • Feedback
  • Customer engagement
  • CS Ops
  • Retention
  • Segmentation
  • Advocacy
  • CS careers

Get a glimpse of the templates and frameworks you’ll receive with the Exec+ membership.

See templates

Discover transformative statistics through exclusive research and industry reports. These data-driven resources help you identify opportunities, deepen customer understanding, and make informed decisions – all hassle-free.

  • Industry reports
  • Comprehensive eBooks
  • Strategic playbooks

Get ungated access

Accelerate your career with personalized mentorship from customer success experts. Ask questions, tackle challenges, and gain insights in confidential 121 sessions.

Learn from the likes of:

Accelerate your career growth with one-on-one mentorship from a customer success expert. Get tailored advice, brainstorm ideas, and solve challenges with personalized support.

Become a mentor:

  • Empower others to succeed and create a lasting impact.
  • Gain fresh perspectives by engaging with mentees.
  • Enhance your leadership skills and grow your network.
  • Earn additional income while sharing your expertise.

Become a mentee:

  • Learn directly from experienced customer success professionals.
  • Receive personalized guidance and practical solutions.
  • Overcome obstacles and confidently advance your career.
  • Build lasting relationships and expand your expertise.
Become a mentor

Transform your customer success strategies with curated toolkits tailored to your goals. Whether you’re rehauling onboarding, refining retention strategies, or tackling churn reduction, we’ve got you covered.

Each toolkit is packed with presentations, templates, and guides, offering actionable insights to help you excel in your next initiative.

Maximize your membership with exclusive savings on tools, events, and educational resources that deliver immense value.

  • 12+ certifications free
  • 1x free in-person Summit ticket annually
  • Live strategic workshops

Learn from top CS professionals, brainstorm ideas, and build connections at members-only gatherings.

  • 1x free in-person Summit ticket annually
  • Live strategic workshops
  • Member masterclass
Sydney

Join an exclusive network of CSMs and CS leaders to exchange ideas, troubleshoot, and grow alongside like-minded peers. See what our community has to offer.

Get full access to these templates

Simplify your workflow with expert-designed templates and frameworks. Enhance your strategy, optimize customer experiences, and scale your efforts using tools that deliver results. Skip the guesswork and execute with confidence. Join Exec+ today!

  • Onboarding maturity model
  • Stakeholder communication plan
  • Peer review email template
  • Customer success alignment assessment template
  • Customer exit interview questions template
  • Customer health score template
  • EBR template
  • Onboarding RACI matrix template
  • How to improve trial-to-subscription conversions template
  • Internal roadmap template
  • CSM interview STAR method template
  • Proof of value email template
  • Value proposition research questions framework
  • Post-sale customer survey checklist framework
  • A CSM’s weekly 1:1 meeting template
  • Customer segmentation template
  • Voice of the customer (VoC) framework
  • Value proposition evaluator
  • Customer advocacy strategy framework
  • Customer feedback questions framework
  • Time-to-value (TTV) framework
  • A CSM’s performance evaluation scorecard template
  • Customer implementation framework
  • Empathy map template
  • Guide to SaaS pricing models template
  • Segment hypothesis worksheet template
  • Customer advocacy template
  • Customer advisory board (CAB) email invite template
  • Customer engagement plan framework
  • New product features template
  • Account expansion plan template
  • Customer segmentation profile framework
  • B2B customer persona example
  • Win/loss email invite template
  • The current state of the customer journey template
  • Feature update email templates
  • Checklist for growing MMR template
  • Customer success story questions template
  • Internal roadmap template
  • New feature outreach and training template
  • The HEART framework

Built and trusted by customer success professionals from:

Why choose Exec+

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Proven strategic frameworks

Access battle-tested templates and methodologies used by successful CMOs to drive growth at scale.

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Exclusive peer network

Connect with carefully vetted marketing executives facing similar challenges in confidential peer councils.

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Measurable business impact

Apply strategic insights to drive measurable increases in marketing ROI and accelerate business growth.

Build your network and join your peers

Live customer success workshops all year-round

Join industry leaders in 8+ live workshops annually. Gain actionable insights, align CS strategies with business goals, and enhance your leadership with cutting-edge practices in customer success.

Sprint 1
Embedding CS from day one
  • Pre-sale collaboration
  • Customer journey alignment
  • Sales-CS team synergy
  • Breaking down silos
  • Creating raving fans
Sprint 2
CSMs & Account Managers
  • Role alignment
  • Collaboration strategies
  • Client relationship building
  • Business stage adaptation
  • Success measurement
Sprint 3
Aligning CS with GTM
  • Strategic CS alignment
  • Go-to-market initiatives
  • Optimizing customer outcomes
  • Cross-team collaboration
  • Driving measurable impact
Sprint 4
Personalized engagement
  • Customer segmentation
  • Tailored engagement strategies
  • Building strong relationships
  • Driving retention
  • Improving customer experiences
Sprint 5
Revenue-driven CS
  • Aligning CS with revenue goals
  • Demonstrating CS value
  • Growth-focused strategies
  • Enhancing partnerships
  • Measurable business impact

Network with other customer success leaders

Join Exec+ and meet our exclusive community of peers, mentors, and industry leaders to exchange ideas, collaborate, and stay at the top in customer success.

Download your your brochure

The Exec+ membership is your gateway to ongoing professional growth, packed with exclusive, top-tier resources designed to elevate your career.

Curious? Download the brochure to see everything we offer.

Preview of the CMO Pro+ membership brochure

Get your team on the same page...


Close knowledge gaps and unify your team’s approach by certifying everyone together. Schedule a call to explore group rates.

Relied on by teams such as:

FAQS

Exec+ is purpose-built for customer success leaders at the Head, Director, VP, SVP, or C-suite level. It’s designed to help you advance your expertise, connect with peers facing similar challenges, access exclusive professional development opportunities, and gain the tools to excel as a transformative leader in the customer success field.

This subscription offers a blend of in-depth courses and on-demand resources tailored to your needs. From immersive workshops to practical templates, Exec+ equips you with everything required to sharpen your skills and empower your team in the short, medium, and long term.

  • 12+ advanced certifications tailored for leadership growth
  • Quarterly masterminds with industry-leading experts
  • Actionable toolkits to streamline strategy execution
  • Exclusive mentorship programs connecting you with seasoned professionals
  • Members-only content and community for insights and collaboration
  • Closes skill gaps in leadership and strategy
  • Provides instant access to tools and insights to handle daily responsibilities
  • Fosters collaboration through a network of peers
  • Keeps you current on the latest trends and innovative practices
  • Supports the recruitment and retention of top talent

$2,999/year.

Professional development isn’t linear. Exec+ combines detailed learning modules for deep dives with ready-to-use templates and case studies, offering you a balanced approach to learning and problem-solving.

Exec+ is refreshed quarterly with updated courses, tools, and resources to ensure members stay ahead. With a mix of long-form and bite-sized content, you’ll continuously fill knowledge gaps and stay agile in your leadership approach.

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