Know your worth. Own your next move.
If you want to benchmark your role, negotiate your salary with confidence, or understand where the market is heading, the Customer Success Salary Report 2025 has your back.
This report is your definitive guide to how much CS professionals are really earning across roles, regions, industries, and demographics – and how that should shape your next career or hiring decision.
Why this report matters
Customer success creates value. This report measures how much.
Customer success professionals drive renewals, expansion, advocacy, and long-term revenue growth. Yet one question remains stubbornly unresolved: how is that value actually rewarded?
The fourth edition of the Customer Success Salary Report 2025 goes beyond topline salary numbers. It gives you actionable intelligence:
💰 Why the fastest way to boost your CS salary isn’t seniority… it’s this surprising skill investment.
🧬 Which industry quietly shot up 87% in CS pay – and why it’s now one of the most lucrative fields to move into.
🤖 The unexpected AI usage level that earns $132,000 – and why “heavy AI users” don’t top the list.
🧭 Why where you live still dictates your paycheck – and how certain regions quietly outperform the U.S. once PPP-adjusted.
📈 The hidden salary accelerator almost no one talks about: why Team Leads and Heads saw some of the biggest YoY jumps.
🏢 How joining the right company size can double your salary – and why 10K+ employee organizations pay $200K medians.
💸 Why monetizing customer success doesn’t increase your earnings – and the type of CS role that earns more without charging fees.
🧨 The one revenue responsibility that unlocks the highest salary… and it’s not renewals or full expansion ownership.
👩💼 How women dominate CS leadership, but still face a 35% pay drop at one crucial role level.
🌍 The role and region combo that delivers the highest earning power in the world – and why it’s shifting eastward.
🚪 The counterintuitive reason staying loyal to your company may be costing you 10%+ in earning potential.
Who is the Customer Success Salary Report for?
You could be a CSM planning your next promotion, or a VP of Customer Success making headcount decisions, or a People/HR exec building compensation bands.
This report gives you the context you need to make confident, data-backed decisions.
