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Complete the test and you’ll get…

  • The low down of where you are in your customer success journey and what that really means.
  • A spider graph that maps how you’re currently performing – and how you compare to your peers.
  • A downloadable report and your personal results.
  • A PDF version of the Customer Success Competency Framework to take away and help benchmark your growth.
  • Relevant resources to help you level up fast.

Take the test

Where will you sit?

The customer success role might vary, but you've nailed almost every facet of it. If you're not already in a leadership role, you're surely ready for it.

PMA IQ Test Genius

You're not just a solid all-rounder; you're someone who knows the ins and outs of your craft and is a true SME. While there might be some experience gaps, you're well and truly on track to achieve great things

PMA IQ Test Leader

Your foot's firmly in the CS door, and you're displaying all the right signs of a prosperous career in customer success. With the right help and guidance, you'll scale the career ladder in no time

PMA IQ Test Rising Star

Welcome to the wonderful world of customer success. While you might still be learning the ropes, you're right where you need to be. Continue investing in your professional development, and you'll be a rising star before you know it.

PMA IQ Test Newcomer

The customer success role might vary, but you've nailed almost every facet of it. If you're not already in a leadership role, you're surely ready for it.

PMA IQ Test Genius

You're not just a solid all-rounder; you're someone who knows the ins and outs of your craft and is a true SME. While there might be some experience gaps, you're well and truly on track to achieve great things

PMA IQ Test Leader

Your foot's firmly in the CS door, and you're displaying all the right signs of a prosperous career in customer success. With the right help and guidance, you'll scale the career ladder in no time

PMA IQ Test Rising Star

Welcome to the wonderful world of customer success. While you might still be learning the ropes, you're right where you need to be. Continue investing in your professional development, and you'll be a rising star before you know it.

PMA IQ Test Newcomer

Start your CSM journey

We cover everything you need to define, strategize, prepare, and grow a successful customer success strategy.

Access the Customer Success Competency Framework

This in-depth guide represents insights from CS practitioners across the field. It covers the essential skills to own it in customer success today.

From building a function to onboarding, engaging, monitoring customer health, and growing accounts – it's got you covered!

Take the test
Competency Framework