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Customer retention Customer success metrics Customer success strategies Churn rate Customer marketing Scaling customer success

Customer Success Festival | San Francisco 2024

Catch up with all sessions from the Customer Success Festival 2024, including insights from Datasembly, Craftable, Jumpcloud, Salesforce and more!

Fireside chat- Optimizing customer health for retention & growth

Enhancing Customer Success with Human-First AI Strategies

Panel- Scaling CS; How an improved operating model allows for scale and a reduction in burnout

Impact over appearance- Pioneering outcome-driven customer success with AI

Emotional Intelligence- Self awareness is key to unlocking your own EQ

Panel- Mastering feedback- Practical tips for success leaders

Customer success unveiled- Exclusive findings from OpenText’s MarketScape study

Roundtable discussions

Panel- Navigating success- Crafting a CS playbook for strategic CSM actions

Empowerment vs. automation with AI for customer success teams

Panel- AI-powered customer success- Strategies, successes, and future outlook

Accelerating customer success- Integrating product development concepts for enhanced collaboration

Aligning org-wide initiatives through CS Ops

Driving customer retention and expansion to navigate difficult economic times

Fireside chat- How CSMs can add value at each stage of the customer lifecycle

Panel- Churn or negotiate; the art of the down sell

Powering transformation- How ways of working drive governance, AI, and cultural evolution

The future of AI- Innovation vs invasion- Ethics, privacy and copyright in age of AI

The Customer Success Collective is a community of forward-thinking CS enthusiasts, all rallied around one, shared goal: providing incredible customer experiences, 24/7.