A customer asks what they're actually getting for the renewal price. The QBR deck, the health score, the usage report. None of it settles the question.

That question is getting harder to dodge. AI gives customers a faster way to challenge every tool and every team they pay for, and a CS team without a clear answer loses the argument before it starts.

This live session with Certinia breaks down a real system for proving CS value at every stage, from onboarding through renewal, built on real customer data your team already has.

What you'll take away

  • Give customers a simple way to score their own progress and see value building in real time.
  • Follow a clear framework with defined steps for proving value at each stage of the customer journey.
  • Learn how to earn customer buy-in to share the metrics that prove real impact.

Why attend

  • Stop losing your seat at the table when customers question your tools and your team. Build a framework that proves value instead of just claiming it.
  • Overcome customer hesitation to share critical metrics by learning how to earn the trust and buy-in that opens up that data.
  • Fix the disconnect between CS work and actual revenue by tying daily CS activity directly to measurable ROI leadership trusts.

Your speakers

Steve Frost
Head of Industry and Executive Advisory, Customer Success, Certinia

As a strategic consultant and advisor, Steve draws on 25+ years of experience in the technology industry to help clients grow revenue and retention. He has a track record of delivering results for major fintech companies, SaaS providers, and hybrid multi-cloud infrastructure providers.

Brooke Mayden
Business Strategy and Operations Manager, Certinia

Brooke leads the operational strategy behind customer success at Certinia. She specializes in turning day to day CS activity into measurable business outcomes, building the frameworks and processes that connect customer adoption to real revenue impact. She's also an active member of the Customer Success Collective.