The best of customer success in 2024
Recognizing the top talent and innovation in customer success.
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Customer Success Awards 2024
Who scooped up the accolades this year? Which customer success pros are adding a new trophy to their shelf? Let’s unveil the winners…
Stijn Smet
Head of Customer Success at Whale
Leading a team of just four, Stijn drove expansion revenue from 33% to 54% of total ARR, surpassing sales by 7% using AI and advanced storytelling. His leadership transformed the team into a revenue-focused powerhouse, demonstrating boldness and innovation. Whale’s community played a key role in fueling this success.
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Rafael Escaño, Senior Manager
Customer Success at Salesforce
Rafael has grown Madrid's CS network from 20 to 250+ members, hosting events and fostering collaboration. As co-founder of GenCS, he champions Spanish-language CS content and mentors aspiring CSMs. His blend of technical expertise and people skills sets him apart as a future industry leader.
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Gainsight’s Human-First AI Playbook enhances human connection in CS by eliminating blind spots, automating manual tasks, and enabling CSMs to focus on valuable relationships. Companies using Gainsight AI have gained deeper insights and delivered outstanding customer value.
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ChurnZero’s CS team of 22 CSMs supports customers across multiple segments. They act as consultants and coaches, stabilizing GRR with a 3pp YoY improvement, growing the expansion pipeline by $1M, and launching a digital CS strategy. Their dedication to training and community engagement sets them apart.
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Who’s One to Watch in Customer Success?
Proudly presenting the visionaries to watch for the year ahead - the practitioners who've elevated customer success through groundbreaking approaches and community leadership. Our spotlight reveals their experiences and predictions for the CS function's future.
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