Raymond Otero

Raymond is Director, Global Customer Experience at Microsoft. His strategic vision is centered on driving transformative experiences and fostering executive-level customer success.

Posts

Leadership

Resolving conflict within your customer success team

Leadership

How customer success leaders can drive boardroom decisions

Leadership

When and how to restructure your customer success team

Customer experience

What makes a customer successful? Your one-stop guide

Customer engagement

How to build a win-back campaign that actually works

Customer support

Turning customer complaints into product gold dust

Leadership

How to break through the C-suite barrier and get buy-in

Customer advocacy

Essential customer advocacy metrics your team must track

CS strategy