Paula Mendes

As a business consultant in SaaS, Paula helps customers transform the way they use technology and to create better and scalable marketing, sales and services strategies using HubSpot’s software.

How to perform customer-centric onboarding at scale while maintaining personalization

Members-only

Membership content

How to perform customer-centric onboarding at scale while maintaining personalization

In this article, I’ll explain why and how we implemented an objective-based onboarding strategy to become more customer-centric, all the while maintaining personalization, plus explore possible ways to innovate in our roles and share some key insights gleaned along the way....

The Customer Success Collective is a community of forward-thinking CS enthusiasts, all rallied around one, shared goal: providing incredible customer experiences, 24/7.