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Customer retention
Customer success metrics
Customer success strategies
Churn rate
Customer marketing
Scaling customer success
Nancy Estrocio
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Posts
Metrics and data
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Understanding the critical customer success metrics [VIDEO]
AI and automation
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The relationship between AI and customer success [VIDEO]
Churn
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Boost renewals and prevent churn with AI [VIDEO]
Product adoption
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Finding harmony between customer success and product [VIDEO]
Customer value
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How Microsoft drives customer lifetime value with outcome success [VIDEO]
Tools
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Leveraging technology to balance scale & personalization [VIDEO]
Onboarding
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Streamline your customer onboarding with flat file concierge [VIDEO]
Revenue generation
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Driving top renewal rates and hitting CS expansion targets [VIDEO]
Revenue generation
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Why it's time for customer success to own revenue [VIDEO]
Metrics and data
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Measuring the impact of customer success[VIDEO]
Customer retention
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Low switching costs: maximizing customer ROI and retention[VIDEO]
Customer value
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Show me the money: Making the shift from success to value [VIDEO]
Onboarding
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Leveraging onboarding to drive customer success [VIDEO]
Customer advocacy
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The art of converting customers into advocates [VIDEO]
Onboarding
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Measuring onboarding success: Key growth strategies