Lawrence Ang

At The Financial Times, Lawrence is part of the Asia customer success team. He works closely with multiple teams, especially the sales team, to ensure customers derive value from the product.

Drive customer engagement through effective communications

Members-only

Membership content

Drive customer engagement through effective communications

My name is Lawrence Ang, and I work with the customer success team at The Financial Times. In this article, I’ll be focusing on customer communications and engagement. Obviously, I’m basing this very heavily on my own experiences, but there are certainly variations for different people....

The Customer Success Collective is a community of forward-thinking CS enthusiasts, all rallied around one, shared goal: providing incredible customer experiences, 24/7.