Josh Zamora

Josh is an experienced and versatile CS expert focused on team-building, customer advocacy and developing trusted relationships between internal and external teams.

A Customer Success Manager’s transition from an individual contributor to a management role

Members-only

Leadership & strategy

A Customer Success Manager’s transition from an individual contributor to a management role

The transition from individual contributor to management isn’t exactly the simplest one; there are some fundamental shifts that you need to make when you go from dreaming about this career move to making it a reality....

The Customer Success Collective is a community of forward-thinking CS enthusiasts, all rallied around one, shared goal: providing incredible customer experiences, 24/7.