Erica Kennedy

Erica is a Senior Client Success Manager at Cvent. She loves working with her clients to determine their goals and how she can best help support them in their role.

How to build lasting customer relationships

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Customer success strategies

How to build lasting customer relationships

Let the record state that being in a customer success role is not easy. You’re working with clients every day who vary in personalities, are from different organizational backgrounds, and are constantly coming to you for advice and best practices....

The Customer Success Collective is a community of forward-thinking CS enthusiasts, all rallied around one, shared goal: providing incredible customer experiences, 24/7.