Members-only Customer journeys The customer journey: from onboarding to alignment [Q&A with Simpo] Max Smith-Gee, Head of Customer Success at Simpo took the time to answer some burning questions on everything from onboarding to aligning the sales process to customer journeys....
Members-only Customer journeys 5 ways to build a strong relationship with your customers There are several strategies for retaining customers (many of which we’ve written about) that can help transform your bottom line, but today we’re going to focus solely on the importance of building lasting relationships with your customers....
Members-only Customer success strategies The pillars of customer success strategy [Q&A with McAfee] In this Q&A, Swati Chopra from McAfee discusses the pillars of customer success strategy. Plus, her key steps for overcoming retention issues....