Chad is a Customer Success Executive with 15+ years experience building and developing CS teams. He has implemented strategies that have resulted in customer satisfaction, retention and growth rates.
The cycle of customer success: a blueprint for customer success teams
I’ve created a comprehensive yet simple approach that you can use to avoid many of the mistakes that I made and double down on the best strategies that the customer success community has implemented. For this reason, I’ve documented what I’m calling 'the cycle of customer success'....