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Alena Rossini

Alena is a global client leader with 20+ years of experience at dunnhumby, Media.Monks, Engine, and Kantar. She has led high-performing teams across regions, using data-driven strategies to deliver growth, insight, and lasting business impact.

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The Customer Success Collective is a community of forward-thinking CS enthusiasts, all rallied around one, shared goal: providing incredible customer experiences, 24/7.
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Customer retention Customer success metrics Customer success strategies Churn rate Customer marketing Scaling customer success