About Beta

Our stats

10k+

Slack members

1k+

alumni

15k+

members

3.5k

event attendees

The direct route to customer success excellence.

Customer Success Collective is a global community filled with customer-obsessed people. It’s dedicated to elevating the customer success function through knowledge-sharing across our events, world-class resources, certifications and meetups. If you want to learn, share, develop, network, and scale with like-minded peers, you're in the right place.

From strategies to the day-to-day, consider us your go-to resource for all things customer success. Our bread and butter is ensuring that you – and the customer success industry as a whole – are the best it can possibly be, and receive the recognition they deserve.

New to customer success? We want to inspire and inform your journey. Already consider yourself experienced in CS? We want to provide the tools you need to innovate and continue to propel your growth.

Our mission

To elevate the role of customer success

It's pretty simple, really. We want to empower customer success professionals to consistently deliver top-tier, unbeatable customer experiences that stand out.

Our goal

To see every community member improve retention, drive growth, and enhance customer relationships.

Our ethos.

Community-led.

Our community members are at the heart of everything we do – every decision, every initiative, every success.

Quality first.

Whether it’s a certification, article, or event, we’re committed to delivering top-tier content, every single time.

Empathy

Empathy isn’t just a value – it’s how we operate. Every interaction reflects the culture we live and breathe.

What we do

01	Community	We’re all better when we’re part of a community. Connect with customer-obsessed pros worldwide in our 24/7 Slack community. Ask questions. Give answers. Share ideas. Wanna connect with your fellow CSMs in person? We’ve got regional meetups for that, too.
02	Membership	Level up your CS career with expert insights, resources, and practical takeaways you can apply instantly. Learn today, apply tomorrow.
03	Certifications	Industry-recognized, community-led education designed to sharpen your customer success skills and boost your career.
04	Events	From San Francisco to Sydney, our global summit series is the #1 opportunity to stay up-to-date on the latest customer success trends, grow your network, and advance in your career. Can’t make our in-person events? Don’t worry, we offer year-round virtual summits, meetups and webinars.
05	Content	Whether you’re looking for a new podcast for your commute, a data-rich report to sink your teeth into, an action-led playbook, or a thought–leadership blog — you name it, we’ve got it. Whatever your learning style, we’ve got your back.
06	Awards	Recognizing the MVPs of customer success – the superstars shaping the future and setting new industry standards.

Brands inside our community.

From startups to enterprise orgs, CSMs and brands from all walks of life are using, contributing to, and growing our customer success community.

Meet the people behind CSC.

We also define our success by our people, and our people have enabled us to achieve some incredible feats since we came onto the scenes. Meet some of the superheroes behind the CSC machine…

Get involved

Whether you’re a CSM wanting a platform to share your expertise or a brand wanting to promote your solution, we’ve got plenty of ways you can get involved.

Partner with us Create & contribute

The Alliance: meet the brands

We’re home to 15+ thriving professional communities, all with one mission in mind: to redefine the way companies access education and scale.

We’re already supporting exciting startups to Fortune 500 companies like Amazon, Meta, Microsoft, Salesforce, and Cisco, with their team’s growth goals - and you could be next.

Visit The Alliance