Ever wish you had a blueprint for delivering consistent customer value, boosting profitability, and getting ahead of AI-driven change?

This complimentary report has you covered.

The 2025 Global Service Dynamics Report distills insights from over 1,000 professional services leaders worldwide. It uncovers how top firms are scaling smarter, unifying sales, delivery, and customer success, and using AI to transform profitability and customer outcomes.

It’s not just theory. It’s what’s working right now.

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What you’ll learn:

  • How AI-forward firms are hitting 81%+ utilization and driving 40%+ of company revenue
  • The key profitability levers that separate leaders from laggards
  • How aligning sales, services, and customer success boosts retention and margins
  • The biggest skills and compliance hurdles holding teams back — and how top firms overcome them
  • Why a unified PSA platform is now the non-negotiable foundation for scaling AI

Who it’s for:

If you’re leading a professional services organization, aligning customer-facing teams, or looking to maximize profitability with fewer resources, this is your must-read playbook for 2025 and beyond.

Certinia, the global leader in Professional Services Automation (PSA), helps technology and services organizations deliver customer value with certainty across the entire services value chain.

Its Salesforce-native platform connects opportunity to renewal, unlocking faster revenue, higher margins, and better resource utilization. Learn how leading companies leverage Certinia at www.certinia.com.

Grab your copy, free of charge. 👇

Download your free copy