The State of Customer Success 2023 | Survey


They say good things come in threes, and they’d be right. Why? Because The State of Customer Success report is back for its third year! This report's set to illustrate the current landscape of the customer success function, this report will dive deep into the priorities and responsibilities of CSMs to CCOs, and reveal the successful strategies they’re using.

But before we can do this, we need something from you. Just five minutes of your time can help us to lift the lid on the ins and outs of the CS function.

When you complete this survey, you'll receive a free customer engagement plan framework (normally reserved for our membership plan) as a "thank you" for taking part.

Expect a jam-packed read with juicy data and insights for topics including:

💥 Customer retention

💥 Customer churn

💥 KPIs

💥 Key customer success metrics

💥 AI in customer success

💥 Organization structures

💥 The future of customer success

To make this report an 11/10 game-changer, we need your help. We want to cast a pretty wide net, so feel free to share this survey with your CS peers to ensure our report reflects as many dynamic voices as possible.

Complete the survey, share your invaluable feedback, and play a pivotal role in the creation of our latest write-up.

We've partnered with GUIDEcx to build this report and we promise The State of Customer Success 2023 won’t disappoint. It’ll serve as your central CS compass, offering you the latest in the customer success field.