To QBR or not to QBR? [webinar]
Are Quarterly Business Reviews (QBRs) an effective way of engaging with customers? Or are they now an outdated method?
It’s the hottest topic in the customer success world, so we’re bringing together a panel of experts to discuss the relevance and effectiveness of QBRs in today's customer success landscape.👇
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Date: Thursday, May 23rd
⏰ Time: 8am PDT | 11am EDT | 4pm BST
Join our virtual session to get actionable takeaways on how to optimize your customer success strategy, provide tailored value to your customers, and leverage data to create hyper-personalized content that resonates with your audience.
Whether you are a seasoned customer success leader or just starting out in the field, this discussion will provide valuable insights to help you make informed decisions about the future of QBRs in your customer success approach.
Key takeaways:
- The pros and cons of conducting QBRs
- The elements of an effective QBR
- Alternate strategies for engaging with customers
- The role of data in personalizing customer interactions
Meet your expert hosts...
Jan Young
Founder and CCO of JanYoungCX
Jan is an award-winning Customer Success leader who has transformed CS leaders into award winning executive leaders. She has served as VP Client Services for two successfully exited startups.
Bob London
Founder & Chief Listening Officer at BobLondon.co
Bob London is a customer discovery and listening expert who teaches companies how to have more strategic and revealing customer conversations that drive engagement, insights and revenue.
David Leibell
Manager, Account Management at Matik
David currently leads the Account Management team at Matik. Previously, he held roles as a Sales Executive at eMarketer, a Customer Success Manager at Salesloft, and a Strategy Consultant at Salesloft.
Matt Sullivan
Technical Account Manager at Matik
Matt has over seven years of experience in Customer Success. With expertise in customer relationship management, product adoption, and data analysis. Matt is skilled at driving value for clients and organizations alike.