CSC | Community Newsletter
April 19, 2024
💡Spotlight💡
Are QBRs an effective way of engaging with customers? Or are they now an outdated method?
It’s the hottest topic in customer success, so we’re bringing together a panel of experts to discuss the relevance and effectiveness of QBRs in today's customer success landscape.
🗓 Thursday, May 23rd
⏰ 8am PDT | 11am EDT | 4pm BST
💻 Online
Join us to get actionable takeaways on how to optimize your CS strategy, provide tailored value, and leverage data to create hyper-personalized content that resonates with your audience.
🤝 Community meetups 🤝
🤝 Ambassador program 🤝
The Customer Success Collective ambassador program is now accepting new applications 🎉
✏️ Do you want to contribute to our community content?
🫂 Do you want to help run meetups in your area?
💡 Do you want to become an ambassador for Customer Success Collective?
💗 Then you’re a perfect match. 💗
Apply today to register your interest!
If you’re chosen, your Community Manager will get in touch with you 😀
Did we mention that our ambassadors get several perks? We want our program to be as beneficial for you as it is for us.
Applications close May 7, 2024, so make sure you apply on time!
📝Hot off the press📝
🔥 Lessons learned: The best advice customer success leaders wish they had known earlier
How many times have you thought “Ugh! I wish I'd known that”? To uncover the most valuable insights from seasoned customer success professionals, we asked a diverse group of distinguished CSMs and CS leaders – CSC's “24 in 2024” – to share the #1 piece of advice they wish they'd known when starting out.
🔥 How to onboard a new Customer Success Manager | Jess Galenski, Apryse
In this episode of the CS School podcast, we're joined by Jess Galenski, Director of Customer Success at Apryse, to discuss how she onboards her new Customer Success Managers to set them, and their future clients, up for success.
🎙Events coming up🎙
🌷 In just over four weeks, we're hitting Amsterdam for our next Customer Success Festival.
On May 16 & 17, we're bringing Mainland Europe's CS scene together to learn, collaborate, and network.
Hear from senior leaders at Philips, Financial Times, Oracle, Randstad, IBM, and so many more.
Passes are flying fast, but it's not too late to join us - grab your brochure today.
Customer Success Festival Las Vegas will follow, on May 22 & 23.
Panel discussions? ✅
Fireside chats? ✅
Networking opportunities galore? ✅
It's fair to say, there's something for every CS pro on the stacked agenda.
Grab your brochure to find out more.
Farther afield? We're around the world in 2024.
⭐️ Insider membership ⭐️
You might have heard of Pro or Pro+, but Insider is our free membership designed to level up your customer success game by giving you exclusive access to some of our best resources and content:
✅ 5% of all the templates & frameworks included in our paid-for plans.
✅ 5% of all the super-in-depth exclusive articles where you can learn firsthand from experienced customer success professionals.
✅ Ungated access to all our past and future reports.
✅ CSC Prime - a suite of OnDemand videos where you’ll be able to learn from customer success pros at organizations like LinkedIn, Productboard, Meltwater, and more.
All for free.
Yes, free.
Why not try it and sign up here.
📚Courses 📚
We’re excited to announce the launch of CS Certified: Leadership.
🚀 This comprehensive program equips aspiring and seasoned customer success leaders with the frameworks and practical tactics needed to excel in today's dynamic business environment.
Here's a taste of what you'll learn:
📌 Master data analytics for informed decision-making.
📌 Design impactful customer renewal plans.
📌 Foster a thriving customer-centric culture within your team.
Learn more and get certified >>
P.S. If you prefer learning while being supported through live weekly sessions, join the upcoming CS Leadership Accelerator cohort starting May 16, 2024.
💜 Love Customer Success Collective? 💜
You’re the heart and soul of our community.
We’d love to hear from you.👇
Leave us a review and tell us why you love being a part of CSC.
💬 Topics of conversation 💬
Check out the hot topics this week in our #questions channel!
💬 How much time do you all spend on the phone calling customers for real?
💬 Does anyone have any tips for a new head of CS?
💬 Has anyone here used HubSpot for basic "CX platform" type things: instrumenting it to notice changes in specific data items and then take action on those changes?
... And much more!
Do you have a question in mind? Make sure to ask them in our #questions channel!
💼 Job Opportunity 💼
💼 Check out the roles our community members shared with the community this week! See new job opportunities here!
There are some super helpful resources to help elevate you in customer success:
🧩 45 templates for data-driven presentations [templates]
📚 Customer success leadership study [eBook]
📚 Choosing a customer success platform [eBook]
📚 The customer success handbook [eBook]
The above is just the tip of the customer success iceberg. Why not consider a CSC membership plan?
🔒 Members-only events
🔒 Members-only content
🔒 Members-only community
🔒 Members-only Q&A sessions
📚 Frameworks
📁 Slide decks
📖 Templates
📺 Access to exclusive footage
🤯 Access to ALL virtual events
Here’s the individual membership plan and team membership plan!
That’s a wrap for this week’s newsletter - catch you next week 🎉
