🗓 Date: September 19 & 20, 2023
📍 Location: San Francisco

What is Customer Success Festival? 🤔

We’re putting the brightest minds in the world of customer success into one room to share their success stories, best practices, and greatest challenges.

Harness the power of in-person events, form genuine connections, and gain valuable insights to elevate both your professional development and your organization’s growth.


Speakers Highlights. 🧠

A customer-obsessed leader with a healthy disrespect for the impossible, Heidi has spent 15+ years working in enterprise SaaS at companies including Cisco Systems and Meta.

Ankita is a Senior Customer Leader at Google with over 10 years of experience in the tech industry.

Dutta Satadip is a tech executive and innovation strategist, recognized for his leadership and expertise in helping startups and Fortune 500 companies build and scale their businesses through customer-centric strategies, data-driven insights, and technology-driven solutions.


Agenda highlights. 🔥

📍 Beyond ChatGPT - enhancing customer success with generative AI
📍 Building customer-centric companies: unlocking rapid growth with data-driven principles
📍 CS vs sales vs product - cross-functional best practices to power retention & growth
📍 Empowering team efficiencies & focusing on the work that matters by harnessing AI/ML
📍 Scaling customer success: providing an outstanding customer experience 'en masse'
📍 To VP, C-suite and beyond - success stories in career progression
📍 Data-driven CS - proving ROI by measure 3 key metrics
📍 Cheat codes to success: a customer success leader’s guide to aligning culture & vision