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# How to use AI to predict and personalize customer success [Video]
- URL: https://www.customersuccesscollective.com/use-ai-to-predict-and-personalize-cs-video/
- Published: 2024-08-30T11:27:00.000Z
- Updated: 2024-10-21T11:31:38.000Z
- Description: Vish Walia at Microsoft, is joined by Mary Poppen, CCO at Glint (LinkedIn). Vish and Mary discuss how to CS professionals can use AI to predict and personalize customer strategies in customer success.
- Author: Eve Chatfield
- Tags: AI and automation, Videos

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