> ## Content Index
> Fetch the complete content index at: https://www.customersuccesscollective.com/llms.txt
> Use this file to discover other available public pages before exploring further.

# Understanding the critical customer success metrics [VIDEO]
- URL: https://www.customersuccesscollective.com/understanding-the-critical-customer-success-metrics-video/
- Published: 2022-10-04T00:00:00.000Z
- Updated: 2024-10-04T16:55:51.000Z
- Author: Nancy Estrocio
- Tags: Metrics and data, Videos

### Learn more

Enjoyed this video? Why not check out some related reading 👇

[How to utilize criticial customer success metricsYou can only improve what you measure. I’ve been thinking about this a lot lately, and it’s especially relevant in light of all the industry trends we’ve seen over the last few years.![](https://storage.ghost.io/c/6f/66/6f66cab9-7939-4355-91c0-409dddffd4d9/content/images/size/w256h256/2024/07/android-chrome-192x192.png)Customer Success CollectiveAshvin Vaidyanathan![](https://storage.ghost.io/c/6f/66/6f66cab9-7939-4355-91c0-409dddffd4d9/content/images/2023/01/photo-1578353022439-8cbcd4439e6a.jpeg)](https://www.customersuccesscollective.com/understanding-how-to-best-utilize-critical-customer-success-metrics-for-your-organization/)

[Your guide to customer success metricsFiguring out how to navigate customer success may initially seem like a bit of a minefield. We’re here to map out exactly how you can use customer success metrics to improve your revenue and customer retention.![](https://storage.ghost.io/c/6f/66/6f66cab9-7939-4355-91c0-409dddffd4d9/content/images/size/w256h256/2024/07/android-chrome-192x192.png)Customer Success CollectiveCustomer Success Collective![](https://storage.ghost.io/c/6f/66/6f66cab9-7939-4355-91c0-409dddffd4d9/content/images/size/w1200/2022/03/CSC_Hub_Page_Meta_customer-success-metrics--1-.jpg)](https://www.customersuccesscollective.com/customer-success-metrics/)

[Customer lifetime value: How to calculate and increase itWhat if we told you that a single individual customer could be worth over $10,000 to your business? In this article, we’ll show you how to shift focus to the big-picture relationship with customers rather than the individual sales – with an insightful metric called customer lifetime value (CLV).![](https://storage.ghost.io/c/6f/66/6f66cab9-7939-4355-91c0-409dddffd4d9/content/images/size/w256h256/2024/07/android-chrome-192x192.png)Customer Success CollectiveGrace Gupta![](https://storage.ghost.io/c/6f/66/6f66cab9-7939-4355-91c0-409dddffd4d9/content/images/2024/02/Untitled-design--37-.jpg)](https://www.customersuccesscollective.com/customer-lifetime-value-how-to-calculate-and-increase-it/)