> ## Content Index
> Fetch the complete content index at: https://www.customersuccesscollective.com/llms.txt
> Use this file to discover other available public pages before exploring further.

# Tracking customer health beyond 'red, yellow and green'
- URL: https://www.customersuccesscollective.com/tracking_customer_health/
- Published: 2025-03-17T12:44:01.000Z
- Updated: 2025-04-17T09:03:18.000Z
- Author: Customer Success Collective
- Tags: CS strategy, Live Sessions

CSCnow is your chance to stream exclusive talks and presentations from our previous events, hosted by customer success experts and industry leaders.

It's a unique opportunity to watch the most sought-after customer success content – ordinarily reserved for CSC Pro members. Each stream delves deep into a key customer success topic, industry trend, or case study. Simply sign up to watch any of our upcoming live sessions. 

🎥 Access exclusive talks and presentations  
✅ Develop your understanding of key topics and trends  
🗣 Hear from experienced customer success leaders  
👨‍💻 Enjoy regular in-depth sessions

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**Date:** April, 2025  
**Time:** 6:00pm GMT  
**Location:** Online

[Watch OnDemand](https://www.customersuccesscollective.com/customer-success-festival-chicago-2024-ondemand-video/?wchannelid=vgvi7tgt28&wmediaid=ur3wlpcja2)

In this keynote, [Jaime Moquin](https://www.linkedin.com/in/jaimemoquin/) will share how she has developed a customer health tracking playbook that differs from the basic 'red, yellow, green' categorization, and why you should be tearing up this dated, insufficient metric too.

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### Key Takeaways:

- **Why the 'Red, Yellow, Green' Model Falls Short** – Understand its limitations and why it no longer serves modern customer success teams.
- **A New Approach to Customer Health Tracking** – Learn how Jaime Moquin’s playbook provides a more accurate and actionable framework.
- **Early Warning Signs & Proactive Strategies** – Discover how to identify risks and opportunities before they escalate.
- **Real-World Applications** – Get practical insights on implementing this new method to improve customer retention and satisfaction.

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### Meet the speaker:

[Jaime Moquin](https://www.linkedin.com/in/jaimemoquin/), Senior Vive President, Customer Success at [Element451](https://www.linkedin.com/company/element451/)

Leader in tech and education, bridging data-driven innovation with human connection. With over 20 years of experience, I'm passionate about empowering teams, creating scalable solutions, and mentoring future leaders to drive transformative growth.  
  
As a collaborative leader, I find true fulfillment in celebrating the achievements of my teams and watching them reach new heights. Nothing energizes me more than working cross-functionally to solve complex challenges and elevate the customer experience.  
  
When I'm not scaling what's possible in the office, you can find me outdoors - guiding adventurers, embracing bold new challenges, and always seeking opportunities to learn and grow.

  
![](https://storage.ghost.io/c/6f/66/6f66cab9-7939-4355-91c0-409dddffd4d9/content/images/2025/03/image-1.png)