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# The Net Promoter Score® Playbook: All you need to know | Forsta
- URL: https://www.customersuccesscollective.com/the-net-promoter-score-r-playbook-all-you-need-to-know/
- Published: 2022-09-08T12:24:31.000Z
- Updated: 2025-04-16T11:56:53.000Z
- Description: Whether you’re new to NPS or it’s been a long-time KPI, this playbook answers the what, why, when + how so you can get the most out of the metric.
- Author: Forsta

### Whether you’re new to NPS or it’s been a long-time KPI, this playbook answers the what, why, when + how so you can get the most out of the metric.

Grab your playbook

  
If you’re in customer success, you’ve heard about NPS.  

It’s widely referenced, recognized, and for many, is a key KPI.  

But, NPS is only a meaningful metric if it’s rolled out *right*.  

And that’s where [this playbook](https://productmarketingall.typeform.com/to/YpvjAfqo?utm%5Fsource=xxxxx&utm%5Fmedium=xxxxx&utm%5Fcampaign=xxxxx&utm%5Fterm=xxxxx&utm%5Fcontent=xxxxx) comes in. 👆  

From:   

→ **What** NPS actually is  
→ **Why** you should consider using it (if you’re not already)  
→ How to **maximize** the metric  
→ How to **calculate** your score  
→ **When** to use an NPS survey  
→ **How** to create your survey  
→ Transactional vs relational NPS surveys  
→ **Increasing** your NPS  
→ The Net Promoter **economics**  

…and much, much more, [this playbook](https://productmarketingall.typeform.com/to/YpvjAfqo?utm%5Fsource=xxxxx&utm%5Fmedium=xxxxx&utm%5Fcampaign=xxxxx&utm%5Fterm=xxxxx&utm%5Fcontent=xxxxx)’s designed to arm you with the what, why, when + how of NPS so you can make the most of your score - and feedback - and ultimately, deliver the very best experiences for your customers.  

### Take a peek at the contents:

![](https://storage.ghost.io/c/6f/66/6f66cab9-7939-4355-91c0-409dddffd4d9/content/images/2022/09/Screenshot-2022-09-08-at-13.20.38.png)