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# The AI-enabled customer org: Metrics, models, and mindset shifts
- URL: https://www.customersuccesscollective.com/the-ai-enabled-customer-org/
- Published: 2025-11-20T09:29:24.000Z
- Updated: 2025-12-05T14:05:18.000Z
- Author: Customer Success Collective
- Tags: Live Sessions, AI and automation

CSCnow is your chance to stream exclusive talks and presentations from our previous events, hosted by customer success experts and industry leaders.

It's a unique opportunity to watch the most sought-after customer success content – ordinarily reserved for CSC Pro members. Each stream delves deep into a key customer success topic, industry trend, or case study. Simply sign up to watch any of our upcoming live sessions. 

🎥 Access exclusive talks and presentations  
✅ Develop your understanding of key topics and trends  
🗣 Hear from experienced customer success leaders  
👨‍💻 Enjoy regular in-depth sessions

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**Date:** December 4  
**Time:** 4:00pm GMT  
**Location:** Online

[Watch OnDemand](https://www.customersuccesscollective.com/chief-customer-officer-summit-san-francisco-september-2025-ondemand/?wchannelid=pe7hnvf8ij&wmediaid=maqisohafm)

AI has redefined the way CS, support, account management, and professional services operate in just a few short years - this panel is here to share their learnings so far and pave the way for future success.

Join senior leaders as they share real-world approaches to adopting AI, evolving success metrics, and driving the cultural mindset shifts required to build a high-performing, AI-enabled customer organization.

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### **Key Takeaways:**

- **Practical AI Adoption Strategies**: Hear how leading CS, Support, AM, and PS teams are implementing AI today - what’s working, what’s not, and the actionable steps you can take to modernize your own customer operations.
- **Evolving Success Metrics for an AI-Driven Era**: Discover how AI is reshaping traditional performance indicators, and learn which new metrics matter most when building a scalable, insight-driven customer organization.
- **Building a Culture That Embraces AI**: Understand the mindset shifts, team enablement, and change-management approaches required to foster a truly AI-ready organization that delivers higher impact and stronger customer outcomes.

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### Meet the speaker:

- [**Oliver Nono Regional**](https://www.linkedin.com/in/olivernono/), Vice President of Customer Success at **Zendesk**
- [**Christina Hall**](https://www.linkedin.com/in/cristina-hall/), Chief Customer Officer at **Bringg**
- [**Harshita Banka**](https://www.linkedin.com/in/harshita-banka-3839672b/), Vice President of **Customer Expereince Infor**
- [**Guy Gadnir**](https://www.linkedin.com/in/guygadnir/), Chief Executive Officer & Co-founder at **Journeyz**