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# Fix the balance between tech vs. human during onboarding
- URL: https://www.customersuccesscollective.com/tech-vs-human-during-onboarding-video/
- Published: 2024-10-25T10:54:00.000Z
- Updated: 2024-11-27T14:54:13.000Z
- Description: How do you balance the tech and human parts of onboarding to make sure customers feel truly valued? Brian Nicholls, ex-Vice President of Customer Success and Revenue Operations at RoadSync knows all about managing these components in a way that makes onboarding thrive.
- Author: Eve Chatfield
- Tags: Onboarding, Videos

## Looking for more on onboarding?

[Onboarding for retention & revenueI believe it’s easier to get at what customer onboarding should be by identifying frankly, what it shouldn’t be. The sophistication and comprehensiveness of each organization’s onboarding motion exists somewhere on a spectrum.![](https://storage.ghost.io/c/6f/66/6f66cab9-7939-4355-91c0-409dddffd4d9/content/images/icon/android-chrome-192x192-90.png)Customer Success CollectiveDominic Constandi![](https://storage.ghost.io/c/6f/66/6f66cab9-7939-4355-91c0-409dddffd4d9/content/images/thumbnail/photo-1605165566807-508fb529cf3e)](https://www.customersuccesscollective.com/onboarding-for-retention-revenue/)

[How to onboard new customer success managersAs a customer success leader, I can’t emphasize enough the importance of having a solid onboarding process for new Customer Success Managers (CSMs). Just like we strive to deliver an amazing experience for our customers, setting up our employees for success from day one should be a top priority.![](https://storage.ghost.io/c/6f/66/6f66cab9-7939-4355-91c0-409dddffd4d9/content/images/icon/android-chrome-192x192-91.png)Customer Success CollectiveJess Galenski![](https://storage.ghost.io/c/6f/66/6f66cab9-7939-4355-91c0-409dddffd4d9/content/images/thumbnail/The-customer-success-leader-s-guide-to-effectively-onboarding-new-Customer-Success-Managers-website.png)](https://www.customersuccesscollective.com/onboarding-new-customer-success-managers/)

[8 customer onboarding strategies to boost efficiencyInefficiency within your organization can cost your business as much as 20–30 percent of your yearly revenue. That’s a lot of income left on the table due to not being efficient—and in today’s economy, who can afford that?![](https://storage.ghost.io/c/6f/66/6f66cab9-7939-4355-91c0-409dddffd4d9/content/images/icon/android-chrome-192x192-92.png)Customer Success CollectiveGUIDEcx![](https://storage.ghost.io/c/6f/66/6f66cab9-7939-4355-91c0-409dddffd4d9/content/images/thumbnail/photo-1550527882-b71dea5f8089.jpeg)](https://www.customersuccesscollective.com/8-ways-customer-onboarding-strategies-are-the-keys-to-efficiency/)